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FAQ

Can I book a short break (less than a week)?

Yes, short breaks can be booked during low and mid-season at many of our holiday properties. High-season short breaks can also be booked as a late-availability request at many of our holiday cottages. To find out more about when you can book a short break, please call our friendly reservations team on 01803 213814.

What is the standard arrival/key collection time?

Almost all of our properties offer an arrival time of 3 p.m. onwards. There are a select few properties where this time varies; 2pm for some smaller properties, and 4pm for some larger. Please do read your booking confirmation where this will be stated clearly.

What is the standard departure time?

Our standard departure time is 10am.

How do I check to see if my holiday dates are available?

Simply click on the property you are interested in viewing, and search through the availability calendar which is located on the right hand side. Unavailable dates will be shaded in grey.

Can I book & pay for a holiday home directly online?

Yes, when you have chosen the holiday home for you, click on the calendar to the right of the property page and select your preferred start date, you will then need to select the amount of nights you wish to stay, the amount of people who will be staying and the tariff will then calculate automatically and display below. If you are happy to proceed; please click on the green ‘Book my holiday now!’ button.

Please fill in the booking form on the next page and choose your prefered payment option.

How much deposit do I need to pay to secure my holiday and when will the final balance be due?

When you book your holiday, you will be required to pay a deposit equating to one third of the total booking value inc. any extras, within 5 working days. If you do not pay the deposit within this timeframe, your booking may be cancelled. The final balance is due 8 weeks prior to your holiday start date.

How can I pay for my Devon holiday?

You can pay your deposit or balance by debit card, credit card, cheque or direct bank-transfer; however, we do not take American Express. There are no additional charges for debit/credit card or cheque payments. We may on-charge any bank fees incurred for non UK sterling bank transfers or for any bank fees incurred during non-UK bank transfers. Please note that you can pay your final balance online by clicking here.

Where can I find the holiday booking conditions?

Booking conditions for all of our self-catering holiday cottages and apartments can be found by clicking here.

What if I need to cancel my holiday?

We are aware that sometimes your circumstances may change and you may need to amend your holiday dates or requirements. We will always try to help you amend your booking if we can, subject to approval by the holiday homeowner.

However, if you need to cancel a holiday completely please refer to our Booking Conditions and notify us by telephone or email immediately.  You will find full details of our Cancellation policy by clicking here.